Order Questions

US Shipping

• Can I ship to the US from the UK or EU website?
• What is the information for US KPS team?

Payment Methods

• What forms of payment do you accept?

Order Personalization

• Can you include a personalized note?
• Do you provide gift wrapping?

Order Tracking

• I've not received the tracking for my order, how can I get it?
• How can I track my order?

General shipping questions

• What shipping options do you offer for customers ordering from the EU website?
• What shipping options are there for customers ordering from the UK website?
• My tracking is showing that my order failed delivery and is returning to the sender, what should I do?
• Can I ship to an APO/FPO address?
• My order has taken longer to arrive than the shipping option specified
• I've not received my order confirmation, can you resend it?

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Promo Codes

• Do you have any free shipping codes currently on offer?